Refunds & cancellations

Last updated 31 October 2026

Microgreens are perishable, so we handle problems quickly and personally.

If something is wrong with your order

• Message us on WhatsApp within 24 hours of delivery with a photo of the problem, for example wilted, damaged or incorrect greens.
• We'll replace the item on your next delivery or refund its price, whichever you prefer.
• Because the produce is fresh, we can't accept returns of greens that were delivered as ordered and in good condition.

Cancelling a one-time order

• You can cancel free of charge until 6 pm the day before delivery, before we harvest.
• Custom-grown orders that have already been sown can't be cancelled, but we'll deliver them on the agreed date.

Pausing or cancelling a subscription

• Message us before 6 pm the day before your delivery day to pause or cancel that week.
• If you've paid for the month and cancel, deliveries you haven't received are refunded or kept as credit, whichever you choose.
• Paused weeks are carried forward to the end of your month.

How refunds are paid

Refunds are made to the original UPI account or payment method within 7 working days of approval. Cash-on-delivery orders are refunded by UPI to a number you share with us.

Contact

WhatsApp: +91 92073 33727
Email: hello@micromodefarm.com
micromode, Thiruvananthapuram, Kerala, India